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Sporting Optics Service Procedure Please call our office to receive an RMA (return merchandise authorization) number before shipping the product to Kowa. All packages without an RMA number will be refused. When packing the product be sure to write the RMA number on the box where it can be easily seen and be sure to provide your full name, complete return shipping address, a daytime phone number where you can be reached and the reason for returning the product. Kowa recommends that you ship the product via UPS fully insured, to ensure ability to track the parcel. Kowa is not responsible for damaged or lost packages or for shipping costs associated with the product being shipped to Kowa. Upon receipt, you will be contacted by phone to notify you if the repairs will be performed under warranty or if there will be a charge associated with the repair. Usual turn around time for repairs is approximately 10 business days (pending receipt of payment and availability of parts). You will be notified if parts are in stock or if they have to be ordered. All billable repairs must be paid in full prior to shipment. Billable repairs are subject to return shipping charges via UPS Ground. Expedited return shipping is available at a higher cost. We accept Visa, Mastercard, money orders and checks. Checks and money orders may be sent to the address below. Any checks in payment of repairs must clear the bank prior to the product being shipped. Please ship your Kowa product to: Kowa Optimed, Inc. *We guarantee the availability of parts and service 10 years after production of the product ends. After this 10 year period, parts and service are subject to availability. |
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